Please visit our Boutique Locator for the opening hours of our boutiques.

To be eligible for exchange, items must be brought to our boutiques in their original purchase condition along with all invoices and product documentations within 14 calendar days of purchase. Please learn more about our exchange policy in the following question.

Below are items not eligible for exchanges:
Special orders and engraved jewellery

• Special orders and engraved jewellery
• Sponsored jewellery items, e.g. items used for lucky draws or purchases by corporate companies as prizes/gifts
• Items purchased during a sale or promotion

Yes, two types of vouchers are available for purchase:

Poh Heng Gift Vouchers
They come in denominations of $50 and can be purchased or redeemed at any Poh Heng store. Each voucher is valid for one year from the date of purchase; strictly non-extendable.

Alternatively, electronic gift cards are available for purchase via Giftano. Each card is valid for one year from the date of purchase. You can purchase the electronic gift cards here. By clicking the link, you will be directed to the Giftano website for purchase. For more information, please email support@giftano.com.

Our rings are measured in Hong Kong sizes. Click here to access our ring size guide.

We would love to help. Kindly send your request to customer.service@pohheng.com.sg or call our hotline at 1800-764 4364.

Yes, we can help. Depending on the design, jewellery customisation takes 6 to 8 weeks except during Chinese New Year when it may take 10 to 12 weeks. However, we are unable to customise any jewellery from other companies, brands, licensed brands or designs such as Disney or Hello Kitty.

If you have a customisation query, kindly visit a Poh Heng boutique for our professional team to assist you directly.

Yes, we provide engraving services only for Poh Heng products:
Cherish Wedding Bands
English Engravings: Complimentary
Max. no. of English characters (including spaces): 20
Time required: 4 weeks
We do not engrave Chinese characters on Cherish Wedding Bands

Disney Baby ID Bracelet
English Engravings: Complimentary
Max. no. of English characters (including spaces): 6
Chinese Engravings: $60 per name Max. no. of Chinese characters (including spaces): 3
Time required: 3 weeks

Other diamond bands/jewellery items
English Engravings: $60 per name
Chinese Engravings: $60 per three-character name. Additional $10 for each additional Chinese character.
Max. no. of characters is subject to item’s design
Time required: 3 weeks

Poh Heng gold bars are not GST-exempted or investment-graded as our gold bars are calculated based on retail gold prices.

You can email your request to customer.service@pohheng.com.sg. Please note, however, that Disney and Hello Kitty items are not available for international orders due to license restrictions.

Our products are not available for online purchase as we’d love to serve you personally at our boutiques. To be sure you are purchasing authentic Poh Heng jewellery, please shop at any of our 15 boutiques in Singapore.

Click here to learn more about jewellery care.

Please bring your jewellery and its original invoice to any Poh Heng boutique of your convenience.

We carry a wide array of gold, diamond, and coloured-gem jewellery suited for every occasion and everyone. There is sure to be a piece that fits your wardrobe, lifestyle, and budget.

We accept cash, Grabpay, WeChat Pay, AliPay, Pace (18K and gem jewellery) and all major credit cards.

Simply make payment with a credit card from one of the following banks to enjoy this plan:

• DBS / UOB / OCBC: 6-month / 12-month / 24-month interest-free instalment plan.

You may also make payment for your 18K and gem jewellery purchases using Pace, a Buy Now Pay Later service, to enjoy 3-month interest-free installments.

Terms and conditions apply.

Yes, the plan is valid at any Poh Heng boutiques. Terms apply. Click here for our boutique locations.

Please forward your resume to human.resource@pohheng.com.sg and we will be in touch with you if you are shortlisted.