Frequently Asked Questions

1. What are your stores' opening hours?

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Our stores are open from 11.30am to 9pm daily.

2. How can I make returns or exchanges?

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To be eligible for exchange, items must be returned in their original purchase condition along with all invoices and product documentations within 7 days of purchase. Please learn more about our return/exchange policy in the following question.

3. Are all Poh Heng Jewellery refundable or exchangeable?

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Below are items not eligible for refunds or exchanges:

  • Special orders and engraved jewellery
  • Sponsored jewellery items, e.g. items used for lucky draws or purchased by corporate companies as prizes/gifts
  • Items purchased during a sale or promotion

4. Are Poh Heng gift vouchers available for purchase?

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Yes, two types of vouchers are available for purchase:

Poh Heng Gift Vouchers
They come in denominations of $50 and can be purchased or redeemed at any Poh Heng store. Each voucher is valid for one year from the date of purchase; strictly non-extendable.

Disney Gift Vouchers
They come in denominations starting from $50 and can be purchased or redeemed at any Poh Heng store. Each voucher is valid for one year from the date of purchase; strictly non-extendable. Please note that Disney Gift Vouchers are valid only for purchase of Poh Heng Disney jewellery.

5. What sizes are your rings measured in?

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Our rings are measured in Hong Kong sizes. Click here to access our ring size guide.

6. The item I am looking for is out of stock. Will there be a restock?

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We would love to help. Kindly send your request to customer.service@pohheng.com.sg or call our hotline at 1800-764 4364.

7. Do you provide jewellery customisation and how long does it take?

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Yes, we can help. Depending on the design, jewellery customisation takes 6 to 8 weeks except during Chinese New Year when it may take 10 to 12 weeks. However, we are unable to customise any jewellery from other companies, brands, licensed brands or designs such as Disney or Hello Kitty.

If you have a customisation query, kindly visit a Poh Heng store for our professional team to assist you directly.

8. Do you provide engraving services?

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Yes, we provide engraving services only for Poh Heng products:

Cherish Wedding Bands
English Engravings: Complimentary
Max. no. of English characters (including spaces): 20
Time required: 4 weeks (inclusive of customized embroidery on ring cushion)
We do not engrave Chinese characters on Cherish Wedding Bands

Disney Baby ID Bracelet
English Engravings: Complimentary
Max. no. of English characters (including spaces): 6
Chinese Engravings: $60 per name
Max. no. of Chinese characters (including spaces): 3
Time required: 3 weeks

Other diamond bands/jewellery items
English Engravings: $60 per name
Chinese Engravings: $60 per three-character name. Additional $10 for each additional Chinese character.
Max. no. of characters is subject to item’s design
Time required: 3 weeks

9. Are your gold bars exempt from GST?

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Poh Heng gold bars are not GST-exempted or investment-graded as our gold bars are calculated based on retail gold prices.

10. I'm from another country. How can I order Poh Heng products?

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You can email your request to customer.service@pohheng.com.sg. Please note, however, that Disney and Hello Kitty items are not available for international orders due to license restrictions.

11. Is online shopping available?

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Our products are not available for online purchase as we’d love to serve you personally at our stores. To be sure you are purchasing authentic Poh Heng jewellery, please shop at any of our 15 branches in Singapore.

12. Any Jewellery Care tips?

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Click here to learn more about jewellery care.

13. How can I get an item repaired?

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Please bring your jewellery and its original invoice to any Poh Heng store of your convenience.

14. What kind of jewellery does Poh Heng carry?

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We carry a wide array of gold, diamond, and coloured-gem jewellery suited for every occasion and everyone. There is sure to be a piece that fits your wardrobe, lifestyle, and budget.

15. How can I earn / redeem LinkPoints with Poh Heng?

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As long as you are a Plus! member, you can earn or redeem LinkPoints at any Poh Heng stores.
Every $1 spent = 1 LinkPoints
Every 1,500 LinkPoints = $10 redemption

16. How can I sign up for the 0% interest instalment plan?

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Simply make payment with a credit card from one of the following banks to enjoy this plan:

  • DBS / UOB / OCBC / Standard Chartered Bank: 6-month / 12-month / 24-month interest-free instalment plan.
  • CITIBANK: 6-month / 12-month interest-free instalment plan.

Terms and conditions apply.

17. Is the 0% interest instalment plan valid at all Poh Heng stores?

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Yes, the plan is valid at any Poh Heng store. Terms apply. Click here for our store locations.

18. How can I apply to be a part of Poh Heng’s team?

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Please forward your resume to human.resource@pohheng.com.sg and we will be in touch with you if you are shortlisted.

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