We recently visited Poh Heng Jewellery to trade in a gold necklace and had a wonderful and satisfying experience. A big thumbs up to Angel! Her professional, patient, and attentive attitude made our visit truly exceptional. We've had the pleasure of being served by her at the Bedok branch, Lot One branch, and we were delighted to see her again at the JEM branch. Her consistency in providing top-notch service speaks volumes about her dedication. Because of Angel's exceptional service and expert advice, we ended up purchasing not just a new necklace but also a beautiful pendant. Additionally, I must compliment the stunning and trending jewellery collections at Poh Heng. The quality and craftsmanship of their pieces have significantly improved over the years, making each visit a delightful experience. One small suggestion: It would be great if Poh Heng could continue serving bottled water to enhance the overall shopping experience. Thank you Angel, for your excellent service and making our visits so pleasant and memorable. Your dedication truly sets Poh Heng Jewellery apart. We will definitely be returning for future purchases! Highly recommended to look for Angel if you swing by Poh Heng!!!

Walked in only intending to browse and ended up with two traditional gold wedding bracelets! Wilson was very patient in talking through all the available options with us. He was not pushy at all and happy to help us understand what we liked. Thank you Wilson for the great service - we'll be back! Highly recommend if you are looking for traditional gold wedding bracelets and want to support a local brand.

I recently bought a stunning pair of diamond earrings from Poh Heng clementi mall by the staff Jia San and I am thrilled with my purchase. The earrings are beautifully crafted with incredible attention to detail. The diamonds are of exceptional quality, sparkling brilliantly under any light. The customer service was outstanding they were very knowledgeable and helped me choose the perfect piece within my budget. I highly recommend Poh Heng to anyone looking for high-quality, elegant jewelry and top-notch customer service. Will back to find Jia San again for future purchases. :)

Have patronised this shop several times when I have jewellery to buy. May Yong of Poh Heng in people's park complex has always been polite, courteous and recommend the product she thinks looks nice on you. It's never been hard selling to get clients to buy for the sake of buying. She is attentive and remembers what I have bought previously and says hi to me even when I window shop only for that day. Her consistency in customer service with a smile is what matters to customers like me. We will remember the good customer service and come back for repeated purchase for the years to come.

Attendee: Anthony. I had visited this outlet on numerous occasions, never had I experience these service standards previously. I'm from the service & retail for luxury and I found this guy who really shines very well like Poh Heng Jewellery. What stands out is he greets with warmth, and polite manner. Never once pushy, soft spoken and listens well to cater and fulfil our requirements and not forgetting the budget. Professionalism and you will feel an hour or two engaging him browsing is a breeze time, with him sharing the designs and jewellery care, felt really well taken care in the boutique. Of course despite not purchasing on the spot doesn't deliver facial cramps down him. (I previously encounter this here). Kudos to him I felt obliged to return and find him again. Thank you Poh Heng for the great experience, far exceeded my expectations and many other luxury boutiques in Orchard. Sincerity at its finest. Trust comes along.