Frequently Asked Questions

Frequently Asked Questions

What are your store opening hours?

All our stores are open from 11am to 9pm daily.

How can I make returns or exchanges?

To be eligible for exchange, items must be returned in their original purchase condition, along with all invoices and product documentations within 7 calendar days of purchase. All jewellery purchased during sales and/or promotions are final and not exchangeable and/or refundable.

Is there any item not refundable or exchangeable?

Here are the items not eligible for return or exchange for cash/other products:

  • Special orders and engraved jewellery
  • Sponsored jewellery items (used for lucky draws or purchased by corporate companies as prizes/gifts)
  • Jewellery purchased during a sale or promotion

What gift vouchers are available for purchase?

Poh Heng Gift Vouchers
Any denomination starting from $10 can be purchased or redeemed at any Poh Heng store. Each voucher is valid for one year from the date of purchase; strictly non-extendable.

Disney Gift Vouchers
Any denomination starting from $50 can be purchased or redeemed at any Poh Heng store. Each voucher is valid for one year from the date of purchase; strictly non-extendable. Please note that Disney Gift Vouchers are valid only for purchase of Poh Heng Disney jewellery.

What sizes are your rings measured in?

All our rings are measured in Hong Kong sizes.

The item I am looking for is out of stock. Will there be a restock?

We’d love to help. Kindly send in a request to customer.service@pohheng.com.sg or call our hotline at 1800-764 4364.

Do you provide jewellery customisation and how long does it take?

Depending on the design, jewellery customisation takes 6 to 8 weeks except during Chinese New Year when it may take 10 to 12 weeks. We are unable to customise any jewellery from other companies, brands, licensed brands or designs such as Disney or Hello Kitty.

If you have a customisation query, we’d advise that you visit a Poh Heng store so that our professional team can assist you directly.

Do you provide engraving services?

Yes, we provide engraving services but only for Poh Heng products:

Cherish Wedding Bands
In English/Chinese: Complimentary
Time required: Up to 14 working days
No. of characters allowed for engraving including spacing: 20

Disney Baby ID Bracelet
In English: Complimentary
In Chinese: $12 per name
Time required: Up to 14 working days
No. of characters allowed for engraving in English including spacing: 6
No. of characters allowed for engraving in Chinese including spacing: 3

Other diamond bands/jewellery items
In English/Chinese: $12 per name
Time required: Up to 21 working days
No. of characters allowed for engraving: Subject to item’s design

Are your gold bars exempt from GST?

Poh Heng gold bars are not GST-exempted or investment-graded as our gold bars are calculated based on retail gold prices.

Can I make an online purchase overseas?

Hello Kitty and Disney items are not available for international orders due to license restrictions. For all other items, please send your request to customer.service@pohheng.com.sg.

Is online shopping available?

Our products are not available for online purchases as we’d love to serve you personally at our stores. To be sure you are purchasing authentic Poh Heng jewellery, please shop at any of our 15 branches in Singapore.

How should I care for my jewellery?

You can learn more about jewellery care on www.pohheng.com.sg/care-for-your-jewellery.

How can I get an item repaired?

We’d love to help. Please bring your jewellery together with the original invoice to any Poh Heng store of your convenience.

What should I consider when buying jewellery?

The factors of consideration depend on the jewellery type (e.g. diamond or gold). If in doubt, free feel to visit any of our stores and let our friendly retail staff assist you.

What kind of jewellery does Poh Heng carry?

At Poh Heng, we carry a wide array of gold, diamond, and coloured-gem jewellery suited for every occasion and everyone. There’s sure to be a piece that fits your wardrobe, lifestyle, and budget.

I am interested in joining Poh Heng’s team. How can I apply?

Please forward your resume to human.resource@pohheng.com.sg and we will be in touch with you if you are shortlisted.

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